Hardware and Gear

Published on November 15th, 2013 | by Joseph Saulnier

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Blue Lines Of Death Mar One Staffers Playstation 4 Launch

While I was fortunate enough to get online and ready with no issues aside from the Playstation Network being down, our Staffer Jospeh Saulnier has had nothing but issue with his new Playstation 4. Issues ranging from a faulty console, tech support frustrations and more have him calling this a botched rollout.

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Blue Line of Death: Is Sony poised to be the next martyr in the console wars with numerous reports of

PS4 launch problems?

By Joseph K. Saulnier

Today was supposed to be a joyous day. My PlayStation 4 arrived fresh from Amazon, and nicely topped

with their buy 2 get 1 free deal for select games. The plan was to come home from my day-job, film an

unboxing video, set up the console and have a glorious 3-day weekend of gaming. Guess this was not in

the cards.

 

As I write this, I have been waiting on hold with Sony Customer Care for more than an hour. I, as many

others are, am experience the “Blue Line of Death.” Maybe Sony thought having a subtle mute color

would drive away the anger, frustration and negativity that was associated with the color red (as we

have all seen with Microsoft’s Red Ring of Death). This time however, it is a line that goes across the top

of the console, and it won’t stop pulsing blue.

 

Step 1. Attach HDMI cable to TV and PS4. Step 2. Plug cord into PS4 and wall. Step 3. Press power and

let the magic begin. The line across the top of the PS4 is supposed to flash blue and then turn white.

But instead many are experiencing a pulsing blue light with absolutely no video output to the TV. So

I tried turning it off. Only pressing the power button again does absolutely nothing. So I hold it down

for about 10 seconds, and still nothing. I unplug the power cord, and plug it back in. Try again, same

results. After I try three different HDMI Cords, 4 different ports, and 2 displays, I just can’t get it to do

anything.

 

To the Google! I found that many people are experiencing the same problem, even those who won the

console from Taco Bell. So there are a few “solutions” that people claim will work, but none of them

have for me. Sony Worldwide Studios president Shuhei Yoshida acknowledged reports of issues, but has

serious downplayed them:

 

Really? Isolated? Out of the 4 people I know who also bought PS4s, 2 are also having the same issue.

That’s 3 out of 5 (including me) with issues where they cannot play. I know this is limited, but it seems

to me that if I were the only one, then I could say… yeah, maybe it is isolated. Sony indicated that less

that .04% of shipped units have problems, but I find it hard to believe that they could have an accurate

number on that.

 

I expect there will be much blow back. While I am still on hold with Sony, I am really expecting to hear

the same thing that others have reported: Sony will not replace console, contact retailer that sold it.

But what good is that going to do when these retailers have no more stock to replace it with. The best

I have seen is that a refund was offered. The other thing I have heard is that Sony has told consumers

that the console will need to be serviced. Great, so I, being a loyal customer and choosing to buy a PS4

at launch instead of an Xbox, have to wait send it in for servicing only to receive back a refurbished

console in 2-3 weeks? Way to show your customers that you care! Hey, there have been reports that

Sony is replacing some consoles directly. But that has only been for celebrities and people of note, not

any of their loyal consumers.

 

Should I have gone with an XboxOne? I don’t know right now. There are no fixes for the issue I, and

many others, are having, and it doesn’t look like there will be an easy one in sight. In this day and age,

how could a company possibly ship a product that they were not 100% confident would work out of the

box. Apple seems to be able to do it. Why not Sony?

 

So now I wait (not so) patiently. I have made it all the way to 3rd

Support, only to be kicked out of the channel and receive a message saying that representatives are not

available right now. This has happened 7 times already. And now looking at the timer on my phone, I

have been on hold for 1 hour and 36 minutes. Any bets on how long it will take to get someone on the

phone. Way to drop the ball Sony. Way to drop the ball.

 in the queue for Sony’s Live Chat


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